Chelan, Douglas and Grant Benefits Overview
View some of Coordinated Care's benefits and value added services for members in Chelan, Douglas and Grant counties below. Click here to view a printable list of Apple Health Integrated Managed Care benefits.
We contract directly with providers in your community and throughout Washington to provide behavioral health services.
For our members in Chelan, Douglas and Grant counties, covered services include:
- High-intensity treatment, such as:
- Program for Assertive Community Treatment (PACT)
- Wraparound with Intensive Services (WISe)
- Individual, group and family counseling services
- Inpatient psychiatric evaluation and treatment
- Medication management and monitoring:
- Opiate substitution treatment services
- Withdrawal management (detoxification)
- Mental health services provided in a residential setting
- Pregnant and Parenting Women (PPW) support services
- Psychological assessments
- Rehabilitation case management
- Screening for drug and alcohol use disorders
- Substance use disorder treatment
Beacon Health Options (Beacon) operates a 24/7 crisis phone line to support children and adults. Crisis services are available by calling the number below:
- Chelan, Douglas and Grant counties: 1-800-852-2923
Behavioral health experts will answer your call.
Visit our Behavioral Health page for more information and resources throughout Washington.
Care Coordination and Disease Management
Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Coordinated Care pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy, depression, ADHD and many more. Call Member Services at 1-877-644-4613 (TDD/TTY 1-866-862-9380).
CentAccount Rewards Program
You take care of your health; we offer a way to earn reward dollars when you complete certain healthy behaviors.
EARNING AND USING CENTACCOUNT REWARDS IS EASY
- Step 1: Complete a healthy activity.
- Step 2: Reward dollars will be put on your CentAccount® Rewards Card after we receive the claim for your healthy activity.
- Step 3: If it's your first reward, a card will be mailed to you.
- Step 4: Spend your reward dollars at one of the following participating stores: CVS Pharmacy, Rite Aid Pharmacy, Walmart
You can buy HUNDREDS of items with your card.
Here are some of the items you can buy:
- Baby Care
- Healthy Groceries
- Personal Care
- Over-the-Counter Medicines*
*Many OTC medicines and supplies are a benefit at no cost when prescribed by your doctor. Or, for your convenience, you may buy them with your CentAccount Rewards card.
For a complete list of items you can buy, log in to your member account. Remember, this card is not a credit card. It already has funds on it. Keep the card after you use it. As you earn more rewards, they will be added to this card. For all CVS locations cards must be run as gift card.
|Reward Amount||Healthy Activity|
|$60||For infant well-care before 15 months old (These visits are recommended at 3-5 days old, before 30 days old and at 2, 4, 6, 9, 12 and 15 months old.)|
|$10||For an annual well-child visit (ages 16 months-2 years and 7-11 years)|
|$40||For an annual well-child visit (ages 3-6)|
|$40||For an annual adolescence well-care visit (ages 12-20)|
|$10||For an annual well-care visit (one per calendar year; ages 21 and up)|
|$10||For an annual cervical cancer screening. (One per calendar year; females age 21-64.)|
|$10||For an annual breast cancer screening. (One per calendar year; females age 50-74.)|
|$60||For annual comprehensive diabetes care – must complete all of the
following once in the calendar year (age 18-75):
ALREADY EARN A REWARD & RECEIVE A CARD?
The card cannot be used to buy alcohol, cigarettes, tobacco, firearms or ammunition. All rewards expire one year (365 days) from the date the reward is added to your card. If you do not use or earn more rewards for 12 months, your card will close. When your card closes, you will lose any remaining balance. Your card expires 60 days after your coverage terminates.
Cell Phone Program
Coordinated Care is proud to work with SafeLink Wireless to offer you this special, federal program. As a member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited text messages and calls to Coordinated Care member services. There is no added cost for these extras.
As a Member, you receive
- A no-cost phone and 350 domestic minutes per month or an international plan with 68 minutes
- The option to buy extra minutes at a discount. Only $0.10 per extra minute
- The ability to make and receive calls from doctors, nurses, 911, family and friends
- Communication access 24 hours a day
- Unlimited text messages
- Calls to Coordinated Care Member Services and our 24 hour nurse advice line that will not count towards the 350 minutes
- The ability to take part in Coordinated Care text health programs
You are able to sign up for a phone if one of the two options below applies to you:
You already participate in one of the following assistance programs:
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
- Community Options Program Entry System (COPES)
- Disability Lifeline (formerly General Assistance)
- DSHS Chore Service
- Refugee Assistance
- State Family Assistance (SFA)
- Supplemental Nutrition Assistance Program (SNAP) Food Stamps
Your total household income is at or below 135% of the Federal Poverty Guidelines (FPG).
Please check household persons and income level that applies. Eligibility may apply if your total household income is at or below the following guidelines:
How to Enroll:
- If you already have a SafeLink phone, call 1-877-631-2550 so you can begin receiving the additional SafeLink benefits.
- Visit www.safelink.com to apply online.
- Fill out an application and mail back to: SafeLink Wireless® P.O. Box 220009 Milwaukee, OR 97269-0009.
- Call SafeLink at 1-877-631-2550 to apply over the phone.
Dental Care is covered under Washington Apple Health, not Coordinated Care. You must use a dental provider that will bill DSHS. Remember to contact your dental provider before setting up an appointment to see if they accept Washington Apple Health.
Doctor Visits & Screenings
Preventive care visits are covered by Coordinated Care. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.
Coordinated Care covers an annual physical for adults.
Regular child check-ups are also covered for those under the age of 21. These doctor visits should occur at the below ages. Children also need a blood lead test at 12 and 24 months of age. We cover this. After that, if they are high risk, they need the blood lead test each year age 3 to 6.
- Birth or neonatal exam
- 2 to 4 days for newborns discharged less than 48 hours after delivery
- By 1 month
- 2 months
- 4 months
- 6 months
- 9 months
- 12 months
- 15 months
- 18 months
- Once per year from 2 years old through 20 years old
Did you know?
- More than 200,000 people are taken to the hospital each year because of the flu?
- 30,000 people die every year related to the flu?
- The flu shot is recommended for everyone ages 6 months and older?
- That pregnant women, children and those over 50 years of age have a higher risk for catching the flu?
That’s why the flu shot is so important to protect you and those around you!
The flu shot is FREE to our members and available at your doctor’s office or for members who are 7 or older, you may get your flu shot at one of these participating pharmacies.
MemberConnections is a program to help you get care. Our MemberConnections Community Health Workers connect you to helpful community groups. A MemberConnections team member can talk to you on the phone, send you information and can visit your home. They can help you understand:
- How to choose a doctor or primary care provider (PCP)
- How to change doctors
- How to find the right behavioral health provider
- The healthcare you get at Coordinated Care
- How to use Coordinated Care’s services
- How to get health care advice when you cannot see the doctor
- How to live a healthy life
- How to get shots and health screenings
- Other healthcare problems you may have
MemberConnections representatives will connect you to community social service programs. These programs will help you with food, housing and clothing.
Connections Plus is a program for eligible Coordinated Care members. The program provides a cell phone at no cost to high-risk members who do not have safe, reliable access to a telephone. This program allows our members to have 24-hour access to physicians, care coordinators, telehealth services and 911. If you qualify, a MemberConnections Representative will come to your home to teach you how to use the phone.
Pregnancy & Newborn Services
Start Smart for Your Baby (Start Smart) is our special program for women who are pregnant. We want to help you take care of yourself and your child throughout your pregnancy. Information will be given by mail and telephone. Our Start Smart staff can answer questions and give you support if you are having a problem. We can even arrange for a home visit, if needed.
You will receive a free car seat if you submit the form at least six weeks before your due date.
Other Languages & Format Needs
Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.
If you need something translated into a language other than English, please call Coordinated Care. We can also provide things in other formats such as Braille, CD or large print.
If you need an interpreter for your health care appointment, contact Coordinated Care 8 a.m. - 5 p.m. PST Monday through Friday before your appointment. We will arrange for one to be at your appointment.
Coordinated Care will cover eye exams every 12 months for members under age 21 and every 24 months for members 21 and over. To find a vision provider, search our Provider Directory and select “Vision” for type of provider.
Hardware (the eye glasses themselves) is covered for members under 21 years of age with the Washington Apple Health program. Click here to find a list of locations where you may purchase eye wear. Under Specialty, select "Eyewear Supplier."