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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

If you are impacted by the Change Healthcare outage, please visit our website for further information. Visit Website
If you are impacted by the Change Healthcare outage, please visit our website for further information. Visit Website

Welcome Members

Welcome to Coordinated Care! We’re glad you’re a member. You can count on us to provide the resources you need to care for yourself and your family.

It’s time to take control of your health – and this is the place to start. Your new health insurance plan offers comprehensive medical care and benefits. It also includes valuable programs, educational tools and support.

Once you are a member, you will receive a Coordinated Care ID card in 15 business days. If you do not receive your card in the mail, please let us know by calling Member Services at 1-877-644-4613 (TTY:1-866-862-9380).

This page will help you understand your health plan. It has all the details you need to help manage your health. You can also find tools to take action.


Your next steps with your new plan:

  1. Create an online account. You can manage your health benefits, change your primary care provider, contact a plan representative, view claims and more.
  2. Complete a Health Assessment. This is available on your online account.
  3. If pregnant, complete a Notification of Pregnancy form. This is available on your online account.
  4. Choose a provider. You can view the providers available to you on our online directory. Choose or change your provider through your online account.

Here are some important links to helpful information:

If you have any questions or need more information on anything, please call us 8 a.m. - 5 p.m. PST Monday through Friday. We are here for you. 1-877-644-4613 (TTY 1-866-862-9380).