Rewards Program – CentAccount®

83404288There are many things you can do to keep you and your family healthy. Being healthy has many rewards, like feeling better, avoiding health conditions and more! Coordinated Care gives you an additional reward for doing things to help you stay healthy…dollar rewards!

Through the CentAccount® program, Coordinated Care members can earn rewards. These dollar rewards are put onto a personalized gift card. Simply do things that help you stay healthy and you’ll earn rewards! This is not a credit card. It is a pre-paid gift card by Coordinated Care! Learn more about…

Frequently Asked Questions

What is the CentAccount card?  The CentAccount card is a pre-paid card from Coordinated Care to reward your choice to take control of your health and perform important preventive health actions. It works like a gift card or Flexible Spending Account card.

Who can get a CentAccount card? All Coordinated Care members are eligible for a CentAccount card.

Can members under 18 get a CentAccount card? Yes. The card will be issued in the child’s name and sent to the parent or guardian of the member who is a child.

When do I get my CentAccount card? You will get a CentAccount card after you complete at least one of the healthy choices/behaviors that earn a reward. The card will be mailed to your home, pre-loaded with the reward amount earned already on it. You should keep this card because all future rewards will be deposited on this same card in the future.

I’ve completed a healthy behavior to earn a CentAccount reward but I still have not received my card or the incentive amount. Should I be concerned? Rewards are applied to cards based on claims submitted by your provider. It usually takes a few weeks to have the money applied to your card.

Who do I call if I haven’t received a card/reward? If you have completed a qualifying healthy behavior and would like to check the status of your card or reward, please call Member Services at 877-644-4613.

How do I get a new card if it is lost or stolen? Please call Member Services at 877-644-4613 to report your lost or stolen card. The total charge for a replacement card is five dollars ($5) USD. This charge will be taken out of your CentAccount rewards. If you do not have enough of a balance, the charge will be taken out when a new reward is added.

Can I get more than one reward during one doctor visit? Yes! Please talk with your doctor about setting up an appointment that completes one or more of the healthy choices. You will receive a reward for each qualifying action, even if they are in the same appointment.

How often can I get a reward for seeing my doctor? You will receive one reward per calendar year for check-ups and health screenings for children or adults. For example, if you have already earned a reward for a yearly check-up in 2013, you will get a reward for a annual health check up at your first appointment in the year 2014.

How long will it take to have a reward put onto my card after I complete a healthy behavior? Rewards can take several weeks to appear on your CentAccount card. If you have questions, call Member Services at 877-644-4613.

Where can I use the CentAccount card? Your CentAccount card can be used at any store that accepts IRS approved Flex Spending Account (FSA) expenditures such as Fred Meyer, Rite Aid, Walmart, Target and others. You can also use your CentAccount card to make purchases at www.amazon.com or to help pay for utilities, bus passes or phone costs.

Can I use my CentAccount card at an ATM? No. The CentAccount card will not work at an ATM. Your Cent Account rewards can not be redeemed for cash.

Can I purchase over the counter medications with my CentAccount card? No. Over the counter medications are not on the federally approved list of FSA items. However, you can use the card to purchase other health-related items like bandages and contact solution. Visit our website for a list of approved items.

How can I find out the balance on my card? Call the automated service line toll-free: 1-866-809-1091 to check your balance. You will need to have your card with you when you call.

Will my CentAccount card expire? Yes. Your card can expire in three ways:

  1. One year from the date of your first reward.
  2. After 60 days of your last date of coverage with Coordinated Care.
  3. If the card is inactive (no additional rewards or transactions) for 12 months.