Member Connections: Using your Online Web Portal

Date: 04/18/19

Creating your secure online member account can allow you to find all of your benefits and coverage information in one place. Visit the Coordinated Care Login Page to set up your account. You can create a new login here, or sign in if you have registered before. Creating a new account is free and easy.

By creating an account, you can:

• Change your Primary Care Doctor.
• Request a new Member ID Card.
• Update your personal information.
• Learn how and when you need a referral or Prior Authorization for services.
• Find out if there is any cost to you for a service or treatment.
• Find out the status of claims you have sent to us, including:
  • If the claim is being processed.
  • How much of the claim was approved or paid.
  • When the claim was paid.
  • If there is any cost to you for a particular claim.

Coordinated Care Mobile App
If you have a mobile phone, you can download the Coordinated Care App on the Apple or Google Play stores. You can use your portal login on the App to access basic information. This includes your doctor’s address/phone number, your rewards dollars, and your ID card.