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QI Program

We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) program. Our culture, systems and processes are structured around this mission to improve the health of all enrolled members.

The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to Coordinated Care's members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Coordinated Care's products), and ancillary services.

Goals & Objectives
Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.

Credentialing Standards

For consideration to participate in the Coordinated Care network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with Coordinated Care must complete an application for participation and submit copies of applicable supporting documentation.

Cultural Competency Plan
Coordinated Care is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which Coordinated Care can respond to the health care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. 

Participation in QI
Coordinated Care requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI Program. Additional information on the Coordinated Care QI Program can be found in the Provider Manual and is available upon request. If you are interested in learning more about Coordinated Care's QI Program, please contact Coordinated Care at 1-877-644-4613 (TDD/TTY 1-866-862-9380) and ask to speak with the Quality Improvement Department.