Skip to Main Content


Coordinated Care is committed to providing appropriate, high-quality, and cost-effective drug therapy to all Coordinated Care members. Coordinated Care covers prescription medications and certain over-the-counter medications with a written order from a Coordinated Care provider. The pharmacy program does not cover all medications. Some medications may require prior authorization and some may have limitations. Other medically necessary pharmacy services are covered as well.

Envolve Pharmacy Solutions, Coordinated Care's PBM, processes pharmacy claims and administers the medication prior authorization process.

Prior Authorization Fax: 1-866-399-0929
Prior Authorization Phone: 1-866-716-5099
Clinical Hours: Monday – Friday 7 a.m. - 5 p.m. (PST)
Help Desk: 1-877-250-6176

Telephonic Prior Authorization: 1-855-757-6565 (available 5 a.m. - 5 p.m. PST)

Envolve Pharmacy Solutions will respond via fax or phone within 24 hours of receipt of the prior authorization request.

Pharmacy Maximum Allowance cost (MAC) Appeal

As of 5/1/2017, Envolve Pharmacy Solution MAC appeals are being managed by CVS Caremark®. All Envolve Pharmacy Solution MAC appeals must be submitted using the MAC Appeal Form that can be accessed via the CVS Caremark Pharmacy Portal.

For instruction on how to submit MAC appeal using the CVS Caremark Pharmacy Portal, please click here (PDF).

Coordinated Care  provides members with 90 day supplies through our preferred mail order pharmacy, Homescripts, or any contracted pharmacy. To transfer a current prescription or phone a prescription directly Homescripts call 1-800-785-4197.

The products listed on our Preferred Drug List (PDF) with the "MP" indicator are considered maintenance medications. These are used to treat long-term conditions or illnesses. Please contact Coordinated Care if you have any questions regarding this benefit. 

The maintenance drug list is subject to change, may not be comprehensive and some of the medications on the list may be subject to additional plan coverage rules. Once a brand name medication on the maintenance drug list becomes generically available, only the generic drug will be covered as a maintenance medication.

We authorize pharmacies to provide up to a 30 day supply of medication for an emergency fill when a licensed pharmacist has used his or her professional judgment in identifying that there is an emergency medical condition for which lack of immediate access to pharmaceutical treatment would result in, (a) placing the health of the individual or, with respect to a pregnant woman, the health of the woman or her unborn child, in serious jeopardy; (b) serious impairment to bodily functions; or (c) serious dysfunction of any bodily organ or part.

Review our emergency fill policy (PDF) for full details.

AcariaHealth, Coordinated Care's preferred specialty pharmacy vendor, can supply a number of products. Some products can be delivered directly to the provider’s location for office administration. 

Visit AcariaHealth's website for a list of products AcariaHealth can provide to Coordinated Care members.

Providers can submit requests for specialty medications to Coordinated Care by filling out the General Specialty Medication PA Form and fax to Envolve Pharmacy Solutions PA department.

AcariaHealth General Customer Care
Phone: 1-800-511-5144
Fax: 1-877-541-1503

Prescriber can submit requests to use their own stock of biopharmaceutical products by filling out the Buy and Bill Prior Authorization Form (PDF).

To find a pharmacy that is in the Coordinated Care network, you can use the Find a Provider tool.

Click on the Provider Directory then enter the city or zip code and click Update. Choose Other and type the name of the pharmacy or select the pharmacy type in the Select Specialty area. Only the network pharmacies are listed.

Opioid Attestation Form (PDF): Effective 05/01/2020, this form is required when patients begin chronic use of opioids, when daily opioid doses exceed 120 MME, or when both occur.

Expedited Authorization (EA) codes: Expedited Authorization codes provide immediate overrides when patients or prescriptions meet certain criteria. For other situations, please contact our pharmacy help desk. Below are EA codes that can be used for certain situations and contacts for additional information.

Patient or prescription criteria Expedited Authorization Code
Patient is in active cancer treatment, hospice care, palliative care, or other end-of-life care. PA Number: 85000000540
Prescriber has indicated “EXEMPT” on the prescription (acute use only). PA Number: 85000000541
  • Envolve Pharmacy Solutions Help Desk:
    • 1-866-716-5099
  • Prior Authorization Fax:
    • 1-866-399-0929

For more information regarding the Washington State Health Care Authority (HCA) Clinical Opioid policy, visit the HCA website.

All OTC contraceptives are covered drug products and do not require a prescription to obtain a successful adjudication via prescription benefits. This includes but is not limited to condoms, spermicides, sponges and any emergency contraceptive drug that is FDA-approved to be dispensed over-the-counter.

To adjudicate a paid claim the pharmacy can process using:
Provider Name: Contraceptive DSHS
NPI #: 5123456787  

As mandated by the legislature in RCW 74.09.490, the Health Care Authority (HCA) developed the second opinion program to improve prescribing practices in children.

In collaboration with The Pediatric Mental Health Advisory Group and the Drug Utilization Review Board, HCA established pediatric mental health guidelines to identify children who may be at high risk due to off-label use of prescription medication, use of multiple medications, duplicated therapy, high medication dosage, or lack of coordination among multiple prescribing providers.

The HCA requires a review by an agency-designated mental health specialist from the Second Opinion Network when drugs used to treat mental health conditions are prescribed outside of the established guidelines set by the pediatric children’s mental health workgroup.

Payment for time spent engaging in SON review

Providers can submit procedure code 99441 on the claim to receive payment for the time spent engaging in medication review process with the SON.

Partnership Access Line (PAL)

To assist prescribers in meeting the needs of children with a mental health diagnosis, and to minimize the need for required SON review, providers can contact the Partnership Access Line (PAL). PAL is a telephone based child mental health consultation system funded by the state legislature, being implemented in Washington State. PAL employs child psychiatrists, child psychologists, and social workers affiliated with Seattle Children’s Hospital to deliver consultation services. The PAL team is available to any primary care provider throughout Washington State.  PCPs may call 1‐866‐599‐7257 between 8am and 5pm for any type of mental health issue that arises with any child, not just Coordinated Care members. For additional information on the PAL visit Seattle Children's web site

The 21st Century Cures Act mandates that states shall not make payment for services to anyone who provides services, orders, prescribes or refers services to those eligible for the Medicaid program unless they are screened and enrolled with the state Medicaid agency providing benefits to the member.

Effective January 1, 2020, all pharmacies must be enrolled with ProviderOne. Failure for pharmacies to enroll prior to this date will result in prescriptions rejecting at the pharmacy. Members will be unable to obtain prescriptions at pharmacies that are not registered with ProviderOne.

Pharmacies can enroll on the Washington State Health Care Authority web site. Providers who have questions about the enrollment process or require assistance may contact the Apple Health Medicaid Provider Enrollment Help Desk at 1-800-562-3022 Ext. 16137.

After January 1, 2020 providers and members can use the Find a Provider tool to find a pharmacy that is in the Coordinated Care network and also enrolled with ProviderOne.