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Mental Health

A mental health condition, also called behavioral health, causes changes in a person’s thinking, mood or behavior. Common behavioral health concerns include:

  • Feeling sad or hopeless
  • Depression
  • Anxiety
  • Drug and alcohol use
  • ADHD
  • Trauma/Post-Traumatic Stress Disorder (PTSD)
  • Autism

Many mental health issues are medical just like cancer or heart disease. These issues can happen to anyone. They can be treated. Treatment may include talking to a therapist or taking medication. Left alone, mental health problems can get worse.

Talk to your primary care physician. If you don’t have one, Coordinated Care can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-877-644-4613 (TDD/TTY 1-866-862-9380).

To view a list of Behavioral Health Providers, please use our Find a Provider tool with the Detailed Search option.

Washington Recovery Help Line - 24-hour help for substance use, problem gambling and mental health
866-789-1511
206-461-3219 (TTY)
recovery@crisisclinic.org

DSHS Division of Behavioral Health & Recovery
866-789-1511
206-461-3219 (TTY)
Funding is available for youth, adults and families with addiction and mental health conditions

Washington Substance Abuse Index
877-340-0184
Lists centers for help across Washington State

WashingTEEN Health
800-322-2588
Support for Washington teens to deal with stress, emotional health and how to get support

Trans Lifeline
877-565-8860
Support for the well being of transgender people and welcoming the call of any transgender person in need
7 days a week, 8 a.m. - 2 a.m.
Operators are available 18 hours a day.
Volunteer operators may be available during off hours.

Support for Children's Mental Health

Coordinated Care maintains a network of local mental health providers for members to choose from and visit without a referral. You also can seek mental health care without going to your PCP first. Your PCP may also provide mental health care within their office.

Coordinated Care works with our PCPs to provide education on mental health screening and guidelines for providing mental health care within the clinic. Search our provider directory to find a local mental health provider. Using the detailed search option, select "Behavioral Health" under type of provider. Then under specialty, select the type of specialist you're looking for, like clinic, counselor or nurse, for example. Be sure to choose the "child/adolescent" options when needed. 

Our team of care coordination staff can also help you find a provider, schedule an appointment, and arrange for transportation. If you need help or have questions, call us at 1-877-644-6413 (TDD/TTY: 1-866-862-9380). 

You can also contact the Washington Recovery Help Line for additional resources and support at 1-866-789-1511.

Healing Centered Care

Coordinated Care’s Apple Health Core Connections program earned the C.A.R.E. designation from Snohomish County Children’s Wellness Coalition. C.A.R.E. organizations and individuals work to improve the health and wellness of young people while adhering to Trauma Informed values.

We are committed to training our staff and partners, as well as making operational changes to focus on Compassion, Appreciation, Resilience and Empowerment (C.A.R.E.).

Regional Crisis Phone Lines and Ombuds Services

Behavioral Health-Administrative Service Organizations (BH-ASOs) provide regional crisis hotlines and services for mental health and substance use disorder crises. 

Ombuds have lived experience with behavioral health. They can help resolve issues with behavioral health serivces for both mental health and substance use.

Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman and Yakima Counties

24-Hour Crisis Lines: 1-888-545-3022

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Toll Free: 1-800-795-9296
Ombuds Services 
Cindy Adams
101 N. Edison, Box B
Kennewick, WA 99336
Phone: 509-783-9444 or 833-783-9444
Fax: 509-735-1191 
Email: behavioralhealthombuds@gmail.com

Cowlitz, Grays Harbor, Lewis, Pacific and Wahkiakum Counties

24-Hour Crisis Lines: 1-800-803-8833

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services1-855-851-1038

Cowlitz, Pacific & Wahkiakum counties:

Tim Krueger
Office Phone: (360) 414-0237 or (866) 731-7403 
Email: swrsnobuds@yahoo.com

Lewis & Grays Harbor counties:

Justin Blackwell
Office Phone: (360) 266-7578 or (833) 721-6011
Email: justintblackwell@msn.com 

King County

24-Hour Crisis Line: 1-866-427-4747

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Toll Free: 1-800-790-8049
Public Phone: (206) 263-9000
TTY: (206) 205-0569

Ombuds Services
Toll Free:
1-800-790-8049 Press #3

Dave Black - Ombuds Program Manager
Janine Boyer & Jacquelyn Willimon - Associate Ombuds
400 Yesler, Suite 230
Seattle, WA 98104
Fax: (206) 205-5329
Email: ombuds.mhd@kingcounty.gov

 

Chelan, Douglas, Grant and Okanogan Counties

24-Hour Behavioral Health Crisis Line: 1-800-852-2923 
website

Beginning January 1, 2018 Apple Health Core Connections members in Chelan, Douglas, Grant and Okanogan (added 1/1/2019) counties (which make up the North Central region) will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory.Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 

Ken Sterner and Stevie Bowman
50 Simon St. SE, Suite A
East Wenatchee, WA 98802-7727
Phone: (844) 636-2038, Ext: 215
Fax: (509) 884-6943
Email: sternk@dshs.wa.gov or bowmas@dshs.wa.gov

Island, San Juan, Skagit, Snohomish and Whatcom Counties

24-Hour Crisis Line: 1-800-584-3578

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 1-888-336-6164

North Sound Regional Ombuds

Boone Sureepisarn & Katlyn Morgan
330 Pacific Place,
Mount Vernon, WA 98273
Work Phone: (360) 416-7004
Toll Free: 1-888-336-6164
Fax: (360) 416-7550
Email: boones@communityactionskagit.org

Pierce County

24-Hour Crisis Line: 1-800-576-7764

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 1-800-531-0508

The Mental Health Ombuds Service of Pierce County at TACID assists mental health consumers, families, and recognized advocates with concerns, complaints, or grievances.

Mental Health Ombuds of Pierce County
Michelle Tinkler & Princene Johnson
6315 19th Street
Tacoma, WA 98466
Work Phone: 253-302-5311
Toll Free: 1-800-531-0508  
Fax: 253-565-5578
Email: michelle@tacid.org or princene@tacid.org 

Clallam, Jefferson and Kitsap Counties

24-Hour Crisis Line: 1-800-843-4793

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

PRSN Mental Health Ombuds

Jessica Campbell & Vivian Morey
9004 Washington Ave. NW
Silverdale, WA 98383
Toll Free: 1-888-377-8174
Work Phone: 1-360-692-1582
Email: ombuds@kitsapdrc.org

Adams, Ferry, Lincoln, Pend Oreille, Spokane and Stevens Counties

24-Hour Crisis Lines: 1-877-266-1818

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 1-866-814-3409
Email: SCRBHOmbuds@spokanecounty.org 
Gail Kogle & Jessica Watson
312 West 8th Ave.
Spokane, WA 99204
Fax: 509-477-4667

Clark, Klickitat and Skamania Counties

24-Hour Crisis Line: 1-800-626-8137 
Web site

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 
Melanie Maiorino & Sam Weaver
Phone: (360) 397-8470 or (866) 666-5070
Cell: (360) 606-1040
Email: swwaombuds@gmail.com

Mason and Thurston Counties

24-Hour Crisis Line: 1-800-270-0041 or 360-754-1338

Children’s Crisis Services for Medicaid-enrolled children/youth through 20 years of age: 
360-480-5721

Beginning Jan 1, 2019 Apple Health Core Connections members will access behavioral health benefits through Coordinated Care contracted providers. To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TDD/TTY: 711).

Ombuds Services: 1-800-658-4105

Thurston Mason Ombuds - Donna Kelly
612 Woodland Square Loop SE, Suite 401
Lacey, WA 98503
Work Phone: (360) 763-5793 or (800) 658-4105
Work Cell: (360) 280-7656 
Fax: (360) 584-9745
Email: THEOMBUDS@TMBHO.ORG