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Mental Health

A mental health condition, also called behavioral health, causes changes in a person’s thinking, mood or behavior. Common behavioral health concerns include:

  • Feeling sad or hopeless.
  • Depression.
  • Anxiety.
  • Substance use.
  • ADHD.
  • Trauma/Post-Traumatic Stress Disorder (PTSD).
  • Autism.

Many mental health issues are medical just like cancer or heart disease. These issues can happen to anyone. They can be treated. Treatment may include talking to a therapist or taking medication. Left alone, mental health problems can get worse.

Talk to your primary care physician (PCP). If you don’t have one, Coordinated Care can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-877-644-4613 (TTY: 711). To speak to a Care Coordinator about Autism or ABA therapy, press 2 for Member and then press 5 for a Care Coordinator.

To view a list of Behavioral Health Providers, please use our Find a Provider tool with the Detailed Search option.

Washington Recovery Help Line - 24-hour help for substance use, problem gambling and mental health.
206-461-3219 (TTY)

DSHS Division of Behavioral Health & Recovery
Funding is available for youth, adults and families with addiction and mental health conditions.

Washington Substance Abuse Index
Lists centers for help with substance use, addiction and/or mental health across Washington State.

Help Me Grow Washington Hotline
Connecting families to counseling resources and mental health services.

Trans Lifeline
Support for the well being of transgender people and welcoming the call of any transgender person in need.
7 days a week, 8 a.m. - 2 a.m.
Operators are available 18 hours a day.
Volunteer operators may be available during off hours.

Suicide & Crisis Lifeline
988 or 1-800-273-8255
When people call, text, or chat 988, they are connected to trained counselors that are part of the existing Lifeline network.
24 hours a day, 7 days a week across the United States

Support for Children's Mental Health

Coordinated Care maintains a network of local mental health providers for members to choose from and visit without a referral. You also can seek mental health care without going to your PCP first. Your PCP may also provide mental health care within their office.

Coordinated Care works with our PCPs to provide education on mental health screening and guidelines for providing mental health care within the clinic. Search our provider directory to find a local mental health provider. Using the detailed search option, select "Behavioral Health" under type of provider. Then under specialty, select the type of specialist you're looking for, like clinic, counselor or nurse, for example. Be sure to choose the "child/adolescent" options when needed. 

Our team of care coordination staff can also help you find a provider, schedule an appointment, and arrange for transportation. If you need help or have questions, call us at 1-877-644-6413 (TTY: 711). 

Additional Resources and Support:

Washington's Mental Health Referral Service for Children and Teens - Connecting children and teens with evidence supported outpatient mental health services in their community.
Monday-Friday, 8 a.m. -5 p.m.

Washington State Health Care Authority - Find additional information on accessing child and youth behavioral health services in Washington State.

Behavioral Health Administrative Service Organizations (BH-ASO)

BH-ASOs provide regional crisis hotlines and services for mental health and substance use disorder crises. 

The following services may be provided by the regional BH-ASO to a member experiencing a mental health or substance use disorder (SUD) crisis:

  • A 24/7/365 regional crisis hotline.
  • Crisis services, including sending mobile crisis outreach teams with mental health professionals and certified peer counselors.
  • Short-term SUD crisis services for people intoxicated or incapacitated in public.
  • Application of mental health and SUD involuntary commitment statutes, available 24/7/365 to conduct Involuntary Treatment Act assessments and file detention petitions.

View the Washington State Health Care Authority’s Fact Sheet for BH-ASO’s for more information (PDF).

Coordinated Care members have physical health,* mental health, and substance use disorder treatment covered under our plan. For more information about benefits, click the links below. To find an in-network provider, please use our Find a Provider directory.

Visit our Apple Health Core Connections section of the web site for information specific to this program.

*Does not apply to Behavioral Health Services Only (BHSO) members

Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman and Yakima Counties

Toll Free: 1-888-545-3022 
Ombuds Services: 1-833-783-9444 or 1-509-783-9444 
Cindy Adams
101 N. Edison, Box B
Kennewick, WA 99336
Fax: (509) 735-1191

24-Hour Crisis Line: 1-888-544-9986

Cowlitz, Grays Harbor, Lewis, Pacific and Wahkiakum Counties

Toll Free: 1-800-803-8833
Ombuds Services: 1-833-721-6011

24-Hour Crisis Lines:

Great Rivers BH Web Site

Ombuds Services 

Justin Blackwell
Office Phone: (360) 266-7578 or (833) 721-6011

Community Mental Health Agencies

Columbia Wellness - Hoquiam
Behavioral Health Resources and Crisis Clinic
(800) 654-3837
(360) 532-8629
615 8th Street
Hoquiam, WA 98550

Behavioral Health Resources - Elma
(360) 482-5358
575 E. Main Suite C
Elma, WA 98541

Sea Mar 
(360) 538-1461
1813 Sumner Avenue
Aberdeen, WA 98520

Cascade Mental Health Care

135 W. Main
Chehalis, WA 98532-0378
(360) 748-6696/1-800-559-6696

Cascade Mental Health Care - Main:
2428 Reynolds Avenue
Centralia, WA 98531
(360) 330-9044

Wahkiakum County Mental Health Services

42 Elochoman Valley Road
Cathlamet, WA 98612-9602

Willapa Behavioral Health

300 Ocean Avenue
Raymond, WA 98586

2204 North Pacific Hwy
Long Beach, WA 98631

King County

Toll Free: 1-800-790-8049
Public Phone: (206) 263-9000
TTY: (206) 205-0569

24-Hour Crisis Line: 1-866-427-4747

Ombuds Services
Toll Free: 1-800-790-8049 Press #3

King County Ombuds 
Dave Black - Ombuds Program Manager
400 Yesler, Suite 230
Seattle, WA 98104
Fax: (206) 205-5329

Chelan, Douglas, Grant and Okanogan Counties

24-Hour Behavioral Health Crisis Line: 1-800-852-2923

Ombuds Services: 

Ken Sterner 
50 Simon St. SE, Suite A
East Wenatchee, WA 98802-7727
Phone: (844) 636-2038, Ext: 215
Fax: (509) 884-6943

Island, San Juan, Skagit, Snohomish and Whatcom Counties

Ombuds Services: 1-888-336-6164

24-Hour Crisis Line: 1-800-584-3578

North Sound Regional Ombuds
Katelyn Morgan & Kala Buchanan
330 Pacific Place,
Mount Vernon, WA 98273
Work Phone: (360) 416-7004
Toll Free: 1-888-336-6164
Fax: (360) 416-7550

Toll Free: 1-866-673-6256

Ombuds Services: 1-800-531-0508

24-Hour Crisis Line operated by Beacon Health Options: 1-800-576-7764

Community Mental Health Agencies

The Mental Health Ombuds Service of Pierce County at TACID assists mental health consumers, families, and recognized advocates with concerns, complaints, or grievances.

Mental Health Ombuds of Pierce County
Michelle Tinkler & Princene Johnson
6315 19th Street
Tacoma, WA 98466
Work Phone: 253-302-5311
Toll Free: 1-800-531-0508  
Fax: 253-565-5578
Email: or

Clallam, Jefferson and Kitsap Counties

24-Hour Crisis Line: 1-888-910-0416

To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TTY: 711).

PRSN Mental Health Ombuds

Jessica Campbell & Vivian Morey
9004 Washington Ave. NW
Silverdale, WA 98383
Toll Free: 1-888-377-8174
Work Phone: 1-360-692-1582

Adams, Ferry, Lincoln, Pend Oreille, Spokane and Stevens Counties

Ombuds Services: 1-866-814-3409
Gail Kogle 
312 West 8th Ave.
Spokane, WA 99204
Fax: 509-477-4667

24-Hour Crisis Line: 1-877-266-1818

Clark, Klickitat and Skamania Counties

24-Hour Crisis Line: 1-800-626-8137 


Ombuds Services:
Susie Patton
Phone: 800.696.1401