A mental health condition, also called behavioral health, causes changes in a person’s thinking, mood or behavior. Common behavioral health concerns include:
- Feeling sad or hopeless.
- Substance use.
- Trauma/Post-Traumatic Stress Disorder (PTSD).
Many mental health issues are medical just like cancer or heart disease. These issues can happen to anyone. They can be treated. Treatment may include talking to a therapist or taking medication. Left alone, mental health problems can get worse.
Talk to your primary care physician (PCP). If you don’t have one, Coordinated Care can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-877-644-4613 (TDD/TTY 1-866-862-9380).
To view a list of Behavioral Health Providers, please use our Find a Provider tool with the Detailed Search option.
DSHS Division of Behavioral Health & Recovery
Funding is available for youth, adults and families with addiction and mental health conditions.
Help Me Grow Washington Hotline
Connecting families to counseling resources and mental health services.
Support for the well being of transgender people and welcoming the call of any transgender person in need.
7 days a week, 8 a.m. - 2 a.m.
Operators are available 18 hours a day.
Volunteer operators may be available during off hours.
Suicide & Crisis Lifeline
988 or 1-800-273-8255
When people call, text, or chat 988, they are connected to trained counselors that are part of the existing Lifeline network.
24 hours a day, 7 days a week across the United States
Support for Children's Mental Health
Coordinated Care maintains a network of local mental health providers for members to choose from and visit without a referral. You also can seek mental health care without going to your PCP first. Your PCP may also provide mental health care within their office.
Coordinated Care works with our PCPs to provide education on mental health screening and guidelines for providing mental health care within the clinic. Search our provider directory to find a local mental health provider. Using the detailed search option, select "Behavioral Health" under type of provider. Then under specialty, select the type of specialist you're looking for, like clinic, counselor or nurse, for example. Be sure to choose the "child/adolescent" options when needed.
Our team of care coordination staff can also help you find a provider, schedule an appointment, and arrange for transportation. If you need help or have questions, call us at 1-877-644-6413 (TDD/TTY: 1-866-862-9380).
Additional Resources and Support:
Washington's Mental Health Referral Service for Children and Teens - Connecting children and teens with evidence supported outpatient mental health services in their community.
Monday-Friday, 8 a.m. -5 p.m.
Washington State Health Care Authority - Find additional information on accessing child and youth behavioral health services in Washington State.
Behavioral Health Administrative Service Organizations (BH-ASO)
BH-ASOs provide regional crisis hotlines and services for mental health and substance use disorder crises.
The following services may be provided by the regional BH-ASO to a member experiencing a mental health or substance use disorder (SUD) crisis:
- A 24/7/365 regional crisis hotline.
- Crisis services, including sending mobile crisis outreach teams with mental health professionals and certified peer counselors.
- Short-term SUD crisis services for people intoxicated or incapacitated in public.
- Application of mental health and SUD involuntary commitment statutes, available 24/7/365 to conduct Involuntary Treatment Act assessments and file detention petitions.
Coordinated Care members have physical health,* mental health, and substance use disorder treatment covered under our plan. For more information about benefits, click the links below. To find an in-network provider, please use our Find a Provider directory.
*Does not apply to Behavioral Health Services Only (BHSO) members
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman and Yakima Counties
Toll Free: 1-888-545-3022
Ombuds Services: 1-833-783-9444 or 1-509-783-9444
101 N. Edison, Box B
Kennewick, WA 99336
Fax: (509) 735-1191
24-Hour Crisis Line: 1-888-544-9986
Cowlitz, Grays Harbor, Lewis, Pacific and Wahkiakum Counties
Toll Free: 1-800-803-8833
Ombuds Services: 1-833-721-6011
24-Hour Crisis Lines:
- Cowlitz: 1-360-425-6064
- Grays Harbor: 1-800-685-6556
- Lewis County: 1-800-559-6696
- Pacific County: 1-800-884-2298
- Wahkiakum County: 1-800-635-5989
Office Phone: (360) 266-7578 or (833) 721-6011
Community Mental Health Agencies
Columbia Wellness - Hoquiam
Behavioral Health Resources and Crisis Clinic
615 8th Street
Hoquiam, WA 98550
Behavioral Health Resources - Elma
575 E. Main Suite C
Elma, WA 98541
1813 Sumner Avenue
Aberdeen, WA 98520
Cascade Mental Health Care
Wahkiakum County Mental Health Services
42 Elochoman Valley Road
Cathlamet, WA 98612-9602
24-Hour Crisis Line: 1-866-427-4747
Toll Free: 1-800-790-8049 Press #3
Island, San Juan, Skagit, Snohomish and Whatcom Counties
Ombuds Services: 1-888-336-6164
24-Hour Crisis Line: 1-800-584-3578
North Sound Regional Ombuds
Katelyn Morgan & Kala Buchanan
330 Pacific Place,
Mount Vernon, WA 98273
Work Phone: (360) 416-7004
Toll Free: 1-888-336-6164
Fax: (360) 416-7550
Toll Free: 1-866-673-6256
Ombuds Services: 1-800-531-0508
24-Hour Crisis Line operated by Beacon Health Options: 1-800-576-7764
Community Mental Health Agencies
The Mental Health Ombuds Service of Pierce County at TACID assists mental health consumers, families, and recognized advocates with concerns, complaints, or grievances.
Mental Health Ombuds of Pierce County
Michelle Tinkler & Princene Johnson
6315 19th Street
Tacoma, WA 98466
Work Phone: 253-302-5311
Toll Free: 1-800-531-0508
Email: email@example.com or firstname.lastname@example.org
Clallam, Jefferson and Kitsap Counties
24-Hour Crisis Line: 1-888-910-0416
To find an in-network provider, please use our Find a Provider directory. Or call us at 1-844-354-9876 (TTY: 711).
Adams, Ferry, Lincoln, Pend Oreille, Spokane and Stevens Counties
Ombuds Services: 1-866-814-3409
312 West 8th Ave.
Spokane, WA 99204