Integrated Managed Care

The Washington State Health Care Authority has made changes to the Apple Health managed care program. This system is helping us better serve Apple Health members in our state and aligns with our organizational belief in treating the whole person, not just the physical body.

For behavioral health crisis services, 24/7 crisis phone lines are available to support children and adults. Find the direct number specific to a member's county below, or call us at 1-877-644-4613.

Behavioral Health Crisis Services

Member County Behavioral Health Crisis Number
Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum 1-800-803-8833
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima 1-888-544-9986
King 1-866-427-4747
Chelan, Douglas, Grant, Okanogan 1-800-852-2923
Island, San Juan, Skagit, Snohomish, Whatcom 1-800-584-3578
Pierce 1-800-576-7764
Clallam, Jefferson, Kitsap 1-888-910-0416
Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens
1-877-266-1818
Clark, Klickitat, Skamania 1-800-626-8137
Mason, Thurston 1-800-270-0041
1-800-852-2923
1-800-852-2923
1-800-852-2923

HCA developed a standardized, non-encounter data guide to establish the non-encounter data set and is required reporting as of January 2020. 

This Behavioral Health Data System guide (PDF) includes:

  • standard data definitions  
  • transaction formats and 
  • most of the non-encounter data providers were already reporting to the HCA.  

All licensed and certified BHAs contracted with an MCO/BH-ASO should collect and report this data. This is true regardless of the funding source of the contract between the BHA and the MCO/BH-ASO. Both "in-network" BHAs and "out-of-network" BHAs contracted with an MCO/BH-ASO through a single case agreement need to report this data. However, if a BHA is not contracted with any MCOs/BH-ASOs then are not required to report.