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Integrated Managed Care

The Washington State Health Care Authority has made changes to the Apple Health managed care program. This system is helping us better serve Apple Health members in our state and aligns with our organizational belief in treating the whole person, not just the physical body.

For behavioral health crisis services, 24/7 crisis phone lines are available to support children and adults. Find the direct number specific to a member's county below, or call us at 1-877-644-4613.

Behavioral Health Crisis Services

Member CountyBehavioral Health Crisis Number
Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum1-800-803-8833
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima1-888-544-9986
Chelan, Douglas, Grant, Okanogan1-800-852-2923
Island, San Juan, Skagit, Snohomish, Whatcom1-800-584-3578
Clallam, Jefferson, Kitsap1-888-910-0416
Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens
Clark, Klickitat, Skamania1-800-626-8137
Mason, Thurston1-800-270-0041

HCA developed a standardized, non-encounter data guide to establish the non-encounter data set and is required reporting as of January 2020. 

This Behavioral Health Data System guide (PDF) includes:

  • standard data definitions  
  • transaction formats and 
  • most of the non-encounter data providers were already reporting to the HCA.  

All licensed and certified BHAs contracted with an MCO/BH-ASO should collect and report this data. This is true regardless of the funding source of the contract between the BHA and the MCO/BH-ASO. Both "in-network" BHAs and "out-of-network" BHAs contracted with an MCO/BH-ASO through a single case agreement need to report this data. However, if a BHA is not contracted with any MCOs/BH-ASOs then are not required to report.