Complaints and Appeals

You have a right to file a complaint if you are unhappy with the quality of care you have received. You may also file a complaint if you feel your doctor or a member of their staff was rude to you or that your rights as a health plan member have been affected.

You may do this by:

  • Filling out a form found on our website called a “grievance form” and mail or fax it to us. 

OR

  • Write a letter and mail or fax it to us.  Be sure to let us know about the problem, when it happened, who was involved. Include your name, Medicaid number, address and any other information you think is important.
    Address:
    Grievance Department
    1145 Broadway, Suite 300
    Tacoma, WA 98402
    Fax: 877-212-6668 

OR

  • Call Member Services and you can submit your complaint or “grievance” verbally on the phone.
    Phone: 1-844-354-9876 (TTD/TTY: 711)