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Behavioral Health Services Only (BHSO) Benefits Overview

Coordinated Care offers comprehensive behavioral health services for members in Chelan, Douglas and Grant counties.

View some of Coordinated Care's benefits for our Behavioral Health Services only (BHSO) members below. Click here to view a printable list of Apple Health BHSO benefits (PDF).

We contract directly with providers in your community and throughout Washington to provide services.

For our BHSO members, covered services include: 

  • High-intensity treatment, such as: 
    • Program for Assertive Community Treatment (PACT) 
    • Wraparound with Intensive Services (WISe) 
  • Individual, group and family counseling services 
  • Inpatient psychiatric evaluation and treatment 
  • Medication management and monitoring: 
    • Opiate substitution treatment services 
    • Withdrawal management (detoxification) 
  • Mental health services provided in a residential setting 
  • Pregnant and Parenting Women (PPW) support services 
  • Psychological assessments 
  • Rehabilitation case management 
  • Screening for drug and alcohol use disorders 
  • Substance use disorder treatment

Coordinated Care can help you find a behavioral health provider, find local resources, plan an appointment and more. Call Member Services 1-877-644-4613 (TDD/TTY 1-866-862-9380).

Crisis Services

Beacon Health Options (Beacon) operates a 24/7 crisis phone line to support children and adults. Crisis services are available by calling the number below: 

  • Chelan, Douglas and Grant counties: 1-800-852-2923

Behavioral health experts will answer your call. 

You can also contact the Washington Recovery Help Line for support with substance use, problem gambling and mental health. 

866-789-1511
206-461-3219 (TTY)
recovery@crisisclinic.org

Visit our Mental Health page for more information and resources throughout Washington.

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Coordinated Care pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-877-644-4613 (TDD/TTY 1-866-862-9380).

Coordinated Care is proud to work with SafeLink Wireless to offer you this special, federal program. As a member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited text messages and calls to Coordinated Care member services. There is no added cost for these extras. 

As a Member, you receive

  • A free phone and 350 domestic minutes per month or an international plan with 68 minutes
  • The option to buy extra minutes at a discount. Only $0.10 per extra minute
  • The ability to make and receive calls from doctors, nurses, 911, family and friends
  • Communication access 24 hours a day
  • Unlimited text messages
  • Calls to Coordinated Care Member Services and our 24 hour nurse advice line that will not count towards the 350 minutes
  • The ability to take part in Coordinated Care text health programs

You are able to sign up for a phone if one of the two options below applies to you:

You already participate in one of the following assistance programs:

  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Community Options Program Entry System (COPES)
  • Disability Lifeline (formerly General Assistance)
  • DSHS Chore Service
  • Medicaid
  • Refugee Assistance
  • State Family Assistance (SFA)
  • Supplemental Nutrition Assistance Program (SNAP) Food Stamps

Your total household income is at or below 135% of the Federal Poverty Guidelines (FPG).

Please check household persons and income level that applies. Eligibility may apply if your total household income is at or below the following guidelines:

Federal Poverty Guidelines Chart  

How to Enroll:

As a Coordinated Care Member, you can choose who you see for your behavioral healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a provider, call Member Services at 1-877-644-4613 (TDD/TTY 1-866-862-9380).

Preventative care visits are covered by Coordinated Care. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.

Coordinated Care covers an annual physical for adults.

Regular child check-ups are also covered for those under the age of 21. These doctor visits should occur at the below ages. Children also need a blood lead test at 12 and 24 months of age. We cover this. After that, if they are high risk, they need the blood lead test each year age 3 to 6.

  • Birth or neonatal exam
  • 2 to 4 days for newborns discharged less than 48 hours after delivery
  • By 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • Once per year from 2 years old through 20 years old

Search for a provider in our network.

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with experienced Registered Nurses. 

Contact our nurse advice line at any time 1-877-644-4613 (TDD/TTY 1-866-862-9380). Just say “NURSE” to be connected directly.

Through our MemberConnections program, we can help you get the support you need. A MemberConnections team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Start Smart for Your Baby (Start Smart) is our special program for women who are pregnant and for those moms who just had a baby.  We want to help you take care of yourself and your baby every step of the way. If you are pregnant, please let us know by completing a Notification of Pregnancy form. After completing this form you will be enrolled in Start Smart. You will receive information in mail and over the phone. You can also get information in the Health & Wellness section.

Tips for Pregnancy
If you are pregnant or want to become pregnant, keep these things in mind:

  • Go before you show! Go to the doctor as soon as you think you are pregnant. It is important for you and your baby to see a doctor as early as possible. It will keep both of you healthy. It will also help your baby get off to a good start. It is even better to see a doctor before you are pregnant. This is so you can get your body ready for pregnancy.
  • Maintain healthy lifestyle habits. This includes exercising, eating balanced and healthy meals, and resting for 8-10 hours every night.
  • Do not use tobacco, alcohol or drugs now or while you’re pregnant.

Breastfeeding
Doctors and health organizations agree that breastfeeding is best.  You may already know that breast milk is packed with the perfect mix of nutrients your baby needs. Did you know that it is also more than just food?  Breast milk has special ingredients, like antibodies, that only you can provide.  Breast pumps are helpful if you are breastfeeding and have to be away from your baby. Call us after you deliver to see if breast pumps are offered.

Are You Pregnant? Tell Us Right Away!
Call us. Or, you can login to your Coordinated Care account and fill out the Notification of Pregnancy form.

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call Coordinated Care. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your health care appointment, contact Coordinated Care 8 a.m. - 5 p.m. PST Monday through Friday before your appointment. We will arrange for one to be at your appointment.