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Behavioral Health Services Only (BHSO) Benefits Overview

Coordinated Care offers comprehensive behavioral health services for members statewide. 

View some of Coordinated Care's benefits for our Behavioral Health Services only (BHSO) members below. Click here to view a printable list of Apple Health BHSO benefits (PDF).

We contract directly with providers in your community and throughout Washington to provide services.

For our BHSO members, covered services include: 

  • High-intensity treatment, such as: 
  • Individual, group and family counseling services 
  • Inpatient psychiatric evaluation and treatment 
  • Medication management and monitoring: 
    • Opiate substitution treatment services 
    • Withdrawal management (detoxification) 
  • Mental health services provided in a residential setting 
  • Pregnant and Parenting Women (PPW) support services 
  • Psychological assessments 
  • Rehabilitation case management 
  • Screening for drug and alcohol use disorders 
  • Substance use disorder treatment

Coordinated Care can help you find a behavioral health provider, find local resources, plan an appointment and more. Call Member Services 1-877-644-4613 (TDD/TTY 1-866-862-9380).

Crisis Services

24/7 crisis phone lines are available to support children and adults by calling the regional numbers below. Behavioral health experts will answer your call. 

Behavioral Health Crisis Services

Member CountyBehavioral Health Crisis Number
Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum1-800-803-8833
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima1-888-544-9986
Chelan, Douglas, Grant, Okanogan1-800-852-2923
Island, San Juan, Skagit, Snohomish, Whatcom1-800-584-3578
Clallam, Jefferson, Kitsap1-888-910-0416
Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens
1-877- 266-1818
Clark, Klickitat, Skamania1-800-626-8137
Mason, Thurston800-270-0041

You can also contact the Washington Recovery Help Line for support with substance use, problem gambling and mental health. 

206-461-3219 (TTY)

Visit our Mental Health page for more information and resources throughout Washington.

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Coordinated Care pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-877-644-4613 (TTY: 711).

Coordinated Care is proud to work with SafeLink Wireless to offer you this special, federal program. As a member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited text messages and calls to Coordinated Care member services. There is no added cost for these extras. 

As a Member, you receive

  • A free phone and 350 domestic minutes per month and 4.5 GB of data.
  • The option to buy extra minutes at a discount. Only $0.10 per extra minute
  • The ability to make and receive calls from doctors, nurses, 911, family and friends
  • Communication access 24 hours a day
  • Unlimited text messages
  • Calls to Coordinated Care Member Services and our 24 hour nurse advice line that will not count towards the 350 minutes
  • The ability to take part in Coordinated Care text health programs

You are able to sign up for a phone if one of the two options below applies to you:

You already participate in one of the following assistance programs:

  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Community Options Program Entry System (COPES)
  • Disability Lifeline (formerly General Assistance)
  • DSHS Chore Service
  • Apple Health (Medicaid)
  • Refugee Assistance
  • State Family Assistance (SFA)
  • Supplemental Nutrition Assistance Program (SNAP) Food Stamps

Your total household income is at or below 135% of the Federal Poverty Guidelines (FPG).

Please check household persons and income level that applies. Eligibility may apply if your total household income is at or below the following guidelines:

Federal Poverty Guidelines Chart   

How to Enroll:

As a Coordinated Care Member, you can choose who you see for your behavioral healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a provider, call Member Services at 1-877-644-4613 (TTY: 711).

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with experienced Registered Nurses. 

Contact our nurse advice line at any time 1-877-644-4613 (TTY: 711). 

Through our MemberConnections program, we can help you get the support you need. A MemberConnections team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call Coordinated Care. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your health care appointment, contact your doctor’s office ahead of time. They will help at no cost to you. If you have any questions, contact Coordinated Care 8 a.m. - 5 p.m. PST Monday through Friday.