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Filing a Grievance

What is a Grievance and who can file one?

Grievances are complaints about:

  • The way you were treated,
  • The quality of care or services you received, 
  • Problems getting care,
  • Billing issues. 

The grievance process allows you, or your authorized representative (PDF) (family member, etc.) acting on your behalf, to file a grievance either orally or in writing. A provider may not file a grievance on your behalf. Coordinated Care staff are available to assist you in completing forms or other procedural steps to file a grievance.

What happens after I file a Grievance?

Coordinated Care will acknowledge receipt of each grievance either orally or in writing within 2 business days of receipt. Grievance investigation, resolution and notice to you will occur as expeditiously as your health condition requires, not exceeding 45 calendar days from the date of the initial receipt of the grievance.